Fucking bosses and their fucking hypocrisies. I had this "talk" with Darren today about how he wants me to be more "committed and have a lot of sincerity" in the way I do things. He started giving me examples about how Joey and him both have that, and they love the job, blah blah blah whilst I tried to focus on his exact point and purpose. I don't know how "committed" Darren is, but I'll say this much about Joey: She's only committed when she wants to be, and when she chooses to be.

Let's take for example a customer who orders less than RM100 during the dinner hours... What kind of expressions do they get from her? A face that doesn't smile, and extremely bad service. Just say that particular customer orders the 4-course saver set. What they can expect is dessert that arrives even before the main course is done with, or even half done with. The plates are set for dessert, and the customer looks at you dumbfounded and wondering why the fuck you're setting for dessert when they're not even done eating the main meal. That's what you get. This is not a fucking dining experience, and all the crap about how good service is what you want to provide is bull.

Another illustration: I had a chat with one customer who was waiting for her daughter and she asked me if Joey was around. She then continued to remark that Joey's performance can only be described as temperamental (her words). Her service is great some days, shitty on others (again, her words; minus 'shitty' of course).

At this point in the discussion, with Darren beating around the bush instead of coming out and saying whatever the hell he wants to, I just asked him pointedly: "We're obviously having this 'conversation' because my performance thus far is less than satisfactory to you. So why don't you point out which aspect of it is, and I'll rectify it." (I was tired of him beating the fucking bush to death, I've had less than 3 hours of sleep, and I was fed up of someone saying there's nothing wrong with me and yet implying that it is, although still refusing to directly address whatever the issue is.) His answer: "I don't think there's anything problematic about you. All I'm saying is for you to have more communication." So what? I don't communicate?

Darren then continues to say that we should all try to suck up to the bosses (my words). How he put it was this: You need the bosses to have a good impression of you, so in order to achieve that you need to put in extra effort. I'm not asking you to offer me a mug of beer out of the blue, but eventually do it." What the fuck? Just bluntly say that yes, suck up to me. I don't mind you saying that, I really don't. But what I hate is you trying to make something appear different than what it is. A spade's a spade. Sucking up is sucking up, no matter what fancy fucking language you use. Fuck him, I don't even know what the fuck he wants. First, he tries to make it all sound like we're adults who "respect each other" and crap like that, and how we can talk to each other about things... but do you know he fires people simply because they justify their fucking actions? Your fucking "respect" is worth so little if you won't even listen to other people. I naturally pointed out that there would always be a certain barrier, for want of a better word, simply because you're the boss and I'm the staff (duh, who the fuck doesn't know that) like... everybody behaves differently in front, and you don't really loosen up first. The one who does that is the boss, because he has a higher authority to do so. I mean, can you imagine if you start joking with your boss and then bam! he turns at you and frowns, saying that you're rude? The one to make the first move should always be the boss, just so you know where you stand, you know what I mean?

The best part was when he started saying about how we had to love the food to recommend it etc and if there was "even a seed of doubt, then it won't sell." He then asked me if there was any such doubt in my situation, and I sat there contemplating if I should tell him that the desserts are horrible. So horrible that I wouldn't buy it even if it was 5 bucks. Hell, the only dessert I would take would be ice cream because hey, it's from fucking Walls. You can't ruin it, can you? That's why I never say that the desserts are good, because they fucking aren't. The one thing I hate about Darren is the fact that he doesn't spit out what he wants to say. He just keeps going round and round, like he doesn't even know what the focus is. He's asking me to be more vocal, but doesn't listen to me when I'm vocal, so it's just a whole lot easier to simply agree with whatever the hell he's saying (and I wanted to get home by that time).

Enough ranting, my steam is more or less gone already, replaced only with nausea because my stomach can't keep heavy food down and I still have "dinner" to eat.